Buyers with defects in new homes to get easy access to cash under law changes

When announcing reforms to the Victorian Building Authority last year, the government committed to find consumer protections for defective work in buildings four storeys and above.

As part of the legislation announced on Tuesday, a developer bond scheme will be set up where companies provide to the regulator 2 per cent of the cost of construction. The bond will be held and released to fix defects, then returned after two years.

This system will begin at the end of 2025 while the government does further work on a 10-year liability scheme to cover apartment owners.

Shing said she did not expect developers to pass the cost of the bond on to customers, as the money would be returned if there were no issues with the build.

“It is only fair that if a tenant in a rental property has to pay a bond, then a developer in a large-scale … project, that will return them a significant amount of profit, provides a bond for consumer certainty,” she said.

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Under the commission’s new powers, the regulator will be able to demand the rectification of building work up to 10 years after it has been cleared for occupancy. The commission will also be able to prevent the sale of homes if serious defects aren’t fixed.

Shing said the government was committed to improving the regulator, which has been dogged by revelations aired by The Age and 60 Minutes about a toxic workplace culture, and an investigation that found it had risked breaching its own laws by doing hundreds of audits by smartphone.

An internal review released in October found families were left traumatised and out-of-pocket with unfinished homes because of poor responses from the watchdog.

In January, the Independent Broad-based Anti-Corruption Commission charged as many as 34 people as part of an investigation into allegations VBA staff took bribes to register builders.

“The VBA has had many issues that have created a trust deficit for the community,” Shing said on Tuesday.

“What I would say, however, is that since beginning in the role [as VBA chief executive], Anna Cronin’s work has been transformative, there is continuous improvement,” Shing said.

Cronin said Victorians had previously been “ping-ponged” across multiple agencies when they had problems with their homes, and a new centralised authority would join this work together.

“Consumers have a pretty horrendous journey and even if it works well, it’s still a pretty complex journey,” Cronin said.

“No more being pushed around to other organisations, no more handballing. [It is a] one-stop shop. It’s going to make a very big difference to the consumer experience.”

The Department of Transport and Planning is also starting consultation on mandatory inspections during construction works, and the creation of a new building manual system for apartment buildings, which is intended to allow owners to easily access information about how their home was built.

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